Lotte Hotel Saigon

Bell boys upon arrival fast & friendly taking our bags to check in - check in was the same. Our bags were taken to our room on the 7th floor & we were met with amazing views of the river. A massive bed which can only be described as a Super King. The room amenities are great - there is a mini car & plenty of space in wardrobe & bathroom is well served with shampoo conditioner, body wash & lotion and all the other little things you might need. 2 bottles of water every day. Street noise or corridor noise not an issue. Breakfast is impressive & caters for all types of food options. We had pizza one night in the Italian & spent a few afternoons by the pool. All of the staff were friendly & efficient. There is a gym & plenty of outdoor seating & lounges. Bar service in the lobby area is very good. House cleaning is exceptional. The pool area is well serviced by pool attendants for access to lounges & towels on several occasions (over several days) when needing to get a drink or food from the bar staff we had to go inside only to find they were on their phones & ability to understand English was a challenge at times . There is a lack of poolside service & cleaning of tables after eating, we had to take it inside ourselves after about 15 mins & had to continually ask for ice to be brought out on an exceptionally hot day. The hotel location is good -it’s within walking distance to many sights or a few $$ by grab to the key locations such as markets & imperial palace. Toilets & public areas always spotlessly clean. Overall a highly recommended hotel despite a few minor issues poolside.

-The staff are very friendly and helpful. MiA and Hart took time to upgrade my room for a much better view and helped book all the services I need. I appreciated their gestures a lot. - Room is compact but has everything you need. Amenities are of high quality. I noticed their hairdryer even has a difuser. Very thoughtful touch. - Bed was so comfy. I had a great nice sleep - The view is amazing, both during the day and night. Thanks again for the room upgrade. - The high-tea was nice. Their portion was huge. It could literally serve as a late lunch. The tea was good, and the cakes are all nice. Overall, I truly enjoyed my stay

The hotel is centrally located. The rooms are really clean. The river view is excellent. It is very close to the central areas. It is easy to get around by foot. The staff are very helpful.

Almost everything. Room was a bit small at the hall way but vintage vibe. Amazing view, Bed was massive. Staffs were super friendly and helpful. Especially Bellman team and F&B team at the buffet restaurant.

We stayed in a Club room which offers access to the executive lounge with facilities such as private check in, all day refreshments, and evening happy hour which includes a small snack dinner. This suits our holiday style perfectly as we like to eat out for lunch and snack for dinner. For us, this is a perfect arrangement. The hotel, although getting on in years, is sill luxurious. breakfast, pool facilities and in house restaurants are all great.